published its first issue in November 2003, which makes this our 10-year anniversary year. To celebrate, we’ll be taking a look back at past issues throughout the year. Here's a September 2006 column by Jim Hussey
, then president of Adams Hussey & Associates (now Chapman Cubine Adams + Hussey
). In "Donor Complaints: Listen and Learn
," Jim discusses how to deal/work with unhappy donors.