NET GAIN A Major Plus For Major Gifts An aggressive eCRM strategy
June 2008
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An aggressive eCRM strategy
By VINAY BHAGAT
Many organizations have successfully used the Internet for direct-response and special-events fundraising, but few have tapped its potential for major giving. The question nonprofit professionals should ask is not whether donors will give a major gift online, but whether online marketing and constituent relationship management can support major-donor identification and cultivation.
Historically, major-gift efforts primarily have sourced donors through two avenues: referrals from other key donors and board members; and direct-mail programs.
In the referral model, development officers target high-net-worth individuals and find ways to speak to them via existing relationships. In the direct-mail model, donors who give large gifts — by direct-mail standards — or who fit certain predictive model factors, such as giving tenure and frequency, are screened and targeted for major gifts.
For example, in the article "A Wealth of Opportunity" in a recent edition of the FS Advisor, a representative from the Heritage Foundation was quoted as saying that direct mail was its "largest source of future major donors," specifically that "60 percent of $10,000-plus donors started out as regular direct-mail donors." When a mail donor gives a single gift of $1,000 or more to the Heritage Foundation, the organization contacts the individual to begin building a stronger relationship and evaluating his or her potential for making a larger gift.
Just as with postal mail, a well-executed online marketing program can be a "feeder channel" for major-gift efforts. Online marketing allows an organization to cast a wide net to entice potential supporters to learn more and become engaged. Online marketing also represents a very low-cost donor education and cultivation channel that can supplement traditional, in-person, major-donor cultivation activities. Similar to postal mail, when an online constituent demonstrates support by making a gift online, it's an indicator that he or she is worth cultivating for a major gift.
Consider the experience of the American Red Cross Mile High Chapter in Denver. In response to Hurricane Katrina appeals in September and October 2005, this organization raised $1.5 million online. Two hundred twelve new contributors gave online gifts of $1,000 or more. The organization segmented this constituency and sent a series of cultivation e-mails to keep them apprised of how their contributions were being spent. It also sent e-mails and handwritten invitations encouraging these donors to participate in events. Six of these major-donor "prospects" decided to participate in events; four actually attended personal tours of the chapter. In this case, online fundraising and eCRM sourced more than 200 strong prospects for major gifts and strengthened the cultivation process by enabling the organization to identify six previously unknown, near-term prospects for major gifts.
By VINAY BHAGAT
Many organizations have successfully used the Internet for direct-response and special-events fundraising, but few have tapped its potential for major giving. The question nonprofit professionals should ask is not whether donors will give a major gift online, but whether online marketing and constituent relationship management can support major-donor identification and cultivation.
Historically, major-gift efforts primarily have sourced donors through two avenues: referrals from other key donors and board members; and direct-mail programs.
In the referral model, development officers target high-net-worth individuals and find ways to speak to them via existing relationships. In the direct-mail model, donors who give large gifts — by direct-mail standards — or who fit certain predictive model factors, such as giving tenure and frequency, are screened and targeted for major gifts.
For example, in the article "A Wealth of Opportunity" in a recent edition of the FS Advisor, a representative from the Heritage Foundation was quoted as saying that direct mail was its "largest source of future major donors," specifically that "60 percent of $10,000-plus donors started out as regular direct-mail donors." When a mail donor gives a single gift of $1,000 or more to the Heritage Foundation, the organization contacts the individual to begin building a stronger relationship and evaluating his or her potential for making a larger gift.
Just as with postal mail, a well-executed online marketing program can be a "feeder channel" for major-gift efforts. Online marketing allows an organization to cast a wide net to entice potential supporters to learn more and become engaged. Online marketing also represents a very low-cost donor education and cultivation channel that can supplement traditional, in-person, major-donor cultivation activities. Similar to postal mail, when an online constituent demonstrates support by making a gift online, it's an indicator that he or she is worth cultivating for a major gift.
Consider the experience of the American Red Cross Mile High Chapter in Denver. In response to Hurricane Katrina appeals in September and October 2005, this organization raised $1.5 million online. Two hundred twelve new contributors gave online gifts of $1,000 or more. The organization segmented this constituency and sent a series of cultivation e-mails to keep them apprised of how their contributions were being spent. It also sent e-mails and handwritten invitations encouraging these donors to participate in events. Six of these major-donor "prospects" decided to participate in events; four actually attended personal tours of the chapter. In this case, online fundraising and eCRM sourced more than 200 strong prospects for major gifts and strengthened the cultivation process by enabling the organization to identify six previously unknown, near-term prospects for major gifts.
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