Avoid Web Site Stagnation
Peckham could benefit from updating its Internet presence.
January 2007 By Sarah Durham
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If you worked in corporate America before you decided to help make the world a better place, you probably experienced the Internet revolution of the ’90s first-hand. If so, you probably chuckle today over the sweat you and your colleagues poured into those first basic Web sites: “Should the navigation go on the top? Left? Right? Where can I find a 13-year-old who can program this thing?”
It’s hard to imagine that early Internet powerhouses such as Amazon.com were founded as recently as 1994. Overnight, it became apparent that an online presence was essential to seem credible in the corporate sector.
As a communications firm that works exclusively with nonprofits, we’ve found that mission-driven organizations, by and large, have arrived at the Internet party more than fashionably late. Today, I chuckle recalling meetings during which board and staff members at mid-size and large organizations insisted, “Our donors won’t ever be online” as recently as a few years ago. Even those who built sites in the late ’90s rarely built or budgeted for something more dynamic than a static site — essentially a bare-bones online brochure — until a few years ago. Most of the small to mid-size nonprofits I’ve spoken with say they built their first Web sites sometime between 1998 and 2003.
But as I’m sure you’ve found, the Web is no longer an “I’ll get to that later” item on a nonprofit’s agenda. These days, surveys reveal that significant numbers of direct-mail respondents will visit your site before making a gift, and board members even point out typos on obscure Web pages. Even the most die-hard, abacus-using Luddites in your organization admit that more and more Americans use the Internet every day, and that your Web site may play an influential role in a donor’s or client’s relationship to your organization.
As a result, many organizations are revisiting the Web sites they originally built and realizing it’s time for a serious upgrade. But because the Internet is still a relatively new medium, many struggle to know how and when to upgrade, and how to budget for their online future.
Upgrade needed
Which leads me to the Web site I’ve been asked to review for this month’s column: www.peckham.org, the Internet home of Lansing, Mich.-based organization Peckham, which offers job opportunities and training to people with disabilities. Peckham uses its Web site to market both its business operations (manufacturing, distribution, logistics, etc.) and its human services.
It’s hard to imagine that early Internet powerhouses such as Amazon.com were founded as recently as 1994. Overnight, it became apparent that an online presence was essential to seem credible in the corporate sector.
As a communications firm that works exclusively with nonprofits, we’ve found that mission-driven organizations, by and large, have arrived at the Internet party more than fashionably late. Today, I chuckle recalling meetings during which board and staff members at mid-size and large organizations insisted, “Our donors won’t ever be online” as recently as a few years ago. Even those who built sites in the late ’90s rarely built or budgeted for something more dynamic than a static site — essentially a bare-bones online brochure — until a few years ago. Most of the small to mid-size nonprofits I’ve spoken with say they built their first Web sites sometime between 1998 and 2003.
But as I’m sure you’ve found, the Web is no longer an “I’ll get to that later” item on a nonprofit’s agenda. These days, surveys reveal that significant numbers of direct-mail respondents will visit your site before making a gift, and board members even point out typos on obscure Web pages. Even the most die-hard, abacus-using Luddites in your organization admit that more and more Americans use the Internet every day, and that your Web site may play an influential role in a donor’s or client’s relationship to your organization.
As a result, many organizations are revisiting the Web sites they originally built and realizing it’s time for a serious upgrade. But because the Internet is still a relatively new medium, many struggle to know how and when to upgrade, and how to budget for their online future.
Upgrade needed
Which leads me to the Web site I’ve been asked to review for this month’s column: www.peckham.org, the Internet home of Lansing, Mich.-based organization Peckham, which offers job opportunities and training to people with disabilities. Peckham uses its Web site to market both its business operations (manufacturing, distribution, logistics, etc.) and its human services.
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