This Is Your Organization on Social Media

Partnership for a Drug-Free America builds brand, volunteer base online.

JK: We look at social media from the perspective of content strategy and implementation. In other words, plans and objectives for the social-networking ecosystem (digital outposts and hosted networks) are driven by a multichannel marketing, communications and content strategy, which is designed to increase awareness about the disease of addiction and how people can help prevent, intervene and get help for loved ones in trouble with drugs or alcohol. We look to leverage and package content across channels per the strategy.

Social media really helps us connect to parents who are looking for answers and support. It is a natural bridge that allows us to directly and immediately listen and respond to their needs — previously not possible without significant investment.

FS: What advice can you provide others looking to implement a successful social-media strategy?

JK: There are a lot of great strategy and tactics resources out there; many vendors' sites offer access to case studies, whitepapers, research and strategy decks (registration [is] often required to access resources). We recommend doing the research on best practices and case studies, then begin planning and defining your social-networking ecosystem. Some organizations would benefit greatly from working with a social-media partner.

We engaged Digital Brand Expressions to help guide the Partnership through the social-media adoption process and found that their knowledge and experience made the process easier to move through. The bottom line: Find your targets, and make choices about where to focus.

FS: Can you provide some social-media tips for nonprofits that are either starting their efforts in this channel or want to optimize their current efforts?

JK: Start the planning process by looking at your programs, services and marketing objectives, not by looking at the social-media channels. Are there specific objectives that can be met by leveraging social media? Take the time to explore these questions. Then, look at the landscape.

FS: How well is your audience receiving this social-media strategy? What sort of results are you seeing?

JK: Our initial social-media strategy involved building two dedicated WordPress blogs — one focused on parenting teens and the other focused on early intervention (for alcohol and drug use by teens and young adults). The early intervention blog, called Intervene, has been very well-received based on the conversations between our contributors and the parents. Our goal was to create a dialogue between experts and parents, and we achieved that. We also saw this as an ideal tool to add to our existing resource. The blog is a cultivation tool to build deeper engagements with parents and lead them to get involved in other ways with our cause.

We began networking on Facebook Causes because it's a popular platform for nonprofits to build awareness and fundraise online. It was an opportunity for us to build community and connect with people who want to make a difference. Our Causes community has been very supportive, and many members have taken an active role in recruiting their friends, spreading awareness in their status messages and reaching out to see what more they can do to help. In response, we are in the process of developing opportunities for our active online members.

FS: What unexpected lessons have you learned through your social-media outreach?

JK: It's fairly easy and inexpensive to start, but you still need a plan. You need real budgets to fund staff to maintain and leverage content across channels. Fortunately, there are many built-in metrics at hand to measure success and drive optimization. Again, this is dependent on dedicating staff to the effort.

Relevancy is key. Are you targeting the right people? Does your community care about the content? The bottom line is: If you're connecting with people who care (and know other people who care) and sharing information and resources that they want to know, then your community will grow naturally. FS

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