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F. Duke Haddad Author

Pay It Forward

By F. Duke Haddad

About F. Duke

Duke is all about the the four P's: Prospects, Priorities, Process and Profit!

Duke has been a contributing author to FundRaising Success since 2008. His entire career has been dedicated to resource development either as a practitioner or consultant. He currently serves as executive director of development for the Indiana Division of the Salvation Army and also senior principal consultant with G J Mongon & Co. He is a graduate of both West Virginia University and Marshall University. Contact Duke at fdhaddad1@aol.com.

 

It's Your Turn

Larry C Johnson
Keystone Cops to the Rescue
Dec 18, 2014

If you're in an organization that is overly dependent upon single-source funding, especially the structured variety of public and institutional...



Old Dog Fundraising

Pamela Barden
Make 2015 a Year of Resurrection: The Importance of Thanking and Retaining Donors
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How can you retain more donors in 2015? Start by resurrecting the lost art of saying "thank you." Be sincere....



Get What You Give

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Gail Perry
Show Your Donors Some Love in the Holiday Season
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Bedrocks & Beacons

Jeff Jowdy
Be Accessible to Your Donors at Year End!
Dec 17, 2014

Enjoy the holidays! But be sure that someone is either in your office or easily accessible to donors as they...



ProSpeak

Who's Up Next?
Nobody Is Speaking About Direct-Mail Fundraising but Everyone Should Be
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In a world pushing e-solicitations — for businesses and charities alike — does good, old-fashioned paper mail matter? My experience...



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Angie Moore
Is 1 Child Actually More Motivating Than 1 Million?
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It's not the actual number that matters — it's the ability for a donor to feel like he or she...



Connections

Richard Perry
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Dec 15, 2014

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Outrageous Hope

Margaret Battistelli
Our Virtual Show Is Today!
Nov 18, 2014

The FundRaising Success Virtual Conference and Expo is free, and it takes place today! It's not too late to register...



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Willis Turner
5 Ways to Use One Powerful Fundraising Word
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"Help" means a lot of different things to a lot of different people. You use it often in your fundraising...



Donor Trippin'

Nick Allen
Is There an App for Us?
Jul 1, 2014

Got an idea for an app that could connect a charity or nonprofit with its supporters and beneficiaries in an...



Raising the Possibilities

Thaddeus B. Kubis
Recurring Themes: The Case for Integrated Marketing Communications, Part 2
Dec 27, 2013

Recent discussions focus on a myriad of topics, but in the past two months, the recurring targeted topics seem to...



Hump Day Hullabaloo

Jo Sullivan
Hump Day Hullaballoo: Sometimes It's Hell in the Hallway
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This week, as I transition into my new position as interim executive director at Save the Chimps, we're talking about...



Volunteers: Love Them or Leave Them

 

I have worked with hundreds of volunteers in my career. They come in all shapes and sizes. They also come with diversity of age, race, sex, religion and a variety of other factors.

You hope volunteers have a passion for your cause and a willingness to freely give their time, talent and treasure without reservations. No two volunteers are alike. Only with experience can a professional truly learn to maximize the positive experience for the volunteer and staff working with the volunteer. Each experience is never the same in duration, intensity and ultimate results.

According to the Corporation for National and Community Service, about 64.5 million adults, or 26.5 percent of the adult U.S. population, gave 7.9 billion hours of volunteer service worth $175 billion dollars in 2012. Independent Sector notes that the value of volunteer time in 2013 was $22.55 per hour.

The United States Bureau of Labor Statistics highlights the following in its Volunteering in the United State - 2013 report:

  • 62.6 million people volunteered for an organization at least once between September 2012 and September 2013
  • Volunteer rates declined by 1.1 percentage points to 25.4 percent for the year ending in September 2013
  • 35- to 44-year-olds were the most likely to volunteer (30.6 percent of total)
  • Whites volunteered at 27.1 percent and blacks at 18.5 percent
  • Married people volunteered at 30.7 percent and those never married at 20 percent
  • 39.8 percent of college graduates volunteered
  • Most volunteers were only involved in one or two organizations
  • The highest percentage of volunteers served religious organizations (33 percent), followed by education/youth (25.6 percent) and social service/community service (14.7 percent)    

 

A key to volunteer success for your organization is how you motivate volunteers. Several authors highlight what they feel are motivation tools for volunteers. According to consultant Thomas McKee, providing on the job training, being available to assist volunteers and providing positive feedback is a must. He notes you need to "stimulate that inner motivation."

According to Score.org, it is important to provide volunteers with the right motivation by rewarding and recognizing them. Freelance writer Natalie Bracco believes the values of respect and flexibility and leading by example are factors to success. Robin Toal at Funds for NGOs says one must understand volunteers and make them feel valued. She notes that a happy volunteer is a motivated volunteer.

The volunteer experience starts at recruitment. If you recruit someone for the right reasons and you see joy in his or her face, the "good" process begins. If you have to force someone to volunteer, the "bad" process begins.

You need to thoroughly explain what the volunteer will experience. It is helpful to have this information in writing and clearly denote expectations of time. Do not play shell games with volunteers. You will lose every time.

So many organizations carry volunteers who are burned out, tuned out and left the organization mentally some time ago. You need to say goodbye to them with grace and praise, plus begin to recruit fresh blood ASAP. You also must do everything possible to love your volunteers and know each person well enough to understand each individual's needs and wants.

Always emphasize recruitment, orientation and training with clarity of purpose. And always engage volunteers — they are important community ambassadors for your organization. The ultimate goal is to make the volunteer experience one to remember for all the right reasons!            

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